Priority Plumbing and Heating
Operations Manager - HVAC and Plumbing
Littleton, CO - Full Time
Priority Plumbing and Heating is seeking a dynamic Operations Manager with a proven track record of driving performance and leading teams. This role is responsible for overseeing day-to-day operations, optimizing processes, and ensuring consistent execution across the business. The ideal candidate is a hands-on leader who can coach, mentor, and hold teams accountable while maintaining high standards of efficiency, productivity, and customer satisfaction. A background within the home services industry is strongly preferred, particularly for those who have grown into leadership roles and bring a deep understanding of operational best practices, systems, policies, and performance management.
Responsibilities
Responsibilities
- Lead all day-to-day operations, including Sales, Service, Installation, Finance, HR, and Operations.
- Partner closely with the parent company’s leadership to align short- and long-term strategic goals.
- Develop and execute the annual business plan and budget, managing performance against revenue, EBITDA, and customer satisfaction targets.
- Drive operational excellence by leveraging KPIs, data-driven decision-making, and process optimization.
- Oversee adoption and continuous improvement of field service platforms such as ServiceTitan.
- Build, mentor, and retain a high-performing leadership team while maintaining a culture of accountability and excellence.
- Champion initiatives that enhance employee engagement, customer experience, and community reputation.
- Five (5)+ years of progressive leadership experience in residential HVAC or related home services.
- Demonstrated success managing P&L for operations of $3 mill + in revenue and teams of 10+ employees.
- Strong understanding of residential HVAC service, installation, and operational best practices.
- Experience leading through growth or transition, ideally within a PE-backed or multi-entity environment.
- Proficiency with ServiceTitan or similar field management software preferred.
- Strategic thinker with strong financial acumen and the ability to balance big-picture planning with tactical execution.
- Excellent communication, relationship-building, and leadership skills with a track record of inspiring teams and driving results.
- Comprehensive Health Coverage: Medical, dental, and vision insurance for you and your family.
- Competitive base salary with bonus opportunities
- 401(k) with Company Match – Invest in your future with our matching retirement plan.
- Paid Time Off & Holidays: Take time to recharge and focus on what matters most.
- Professional Development: Access to leadership programs and growth opportunities.
- Employee Discounts: Enjoy savings on company products and partner services.
- Supportive, People-Centered Culture – Work alongside a motivated team that values integrity, collaboration, and innovation.
